Privacy Policy
Near House (“Near House,” “we,” “us,” or “our”) operates a real estate and property listings platform (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy is designed to align with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.
Contents
1. Information We Collect
We collect the following categories of information when you use Near House:
a) Information you provide directly
- Account details: your name, email address, and password when you register.
- Listing inquiries: messages you send to property owners, agents, or our support team.
- Communications: anything you submit through contact forms, surveys, or customer support.
b) Information collected automatically
- Browsing activity: pages viewed, properties searched or saved, time spent on the Service, and referring URLs.
- Device information: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: as described in Section 4 below.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Show you relevant property listings and search results
- Connect you with property owners, agents, or other users you choose to contact
- Respond to your questions and provide customer support
- Send service-related communications (confirmations, updates, security alerts)
- Send marketing communications, where you have opted in — you can opt out at any time
- Monitor, maintain, and improve the performance and security of the Service
- Comply with legal obligations and enforce our Terms of Service
3. Legal Basis for Processing
Under the DPDP Act, we process your personal data based on your consent, which you provide when creating an account or submitting a form, and for certain legitimate uses permitted under the Act, such as responding to a request you have made or complying with legal obligations. You may withdraw consent at any time as described in Section 7.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use the Service.
| Type | Purpose |
|---|---|
| Essential | Required for login, security, and core site functionality |
| Analytics | Helps us understand site usage and improve the Service |
| Preference | Remembers settings like saved searches or display options |
You can control cookies through your browser settings. Disabling essential cookies may affect how the Service works.
5. How We Share Information
We do not sell your personal data. We may share information with:
- Property owners/agents when you submit an inquiry about a listing
- Service providers who help us operate the Service (e.g., hosting, email delivery, analytics), under contractual confidentiality obligations
- Legal or regulatory authorities, where required by law or to protect our rights, users, or the public
- A successor entity in the event of a merger, acquisition, or sale of assets
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. We may retain certain data for longer where required for legal, accounting, or security purposes. You may request deletion of your data as described below.
7. Your Rights
Under the DPDP Act, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Withdraw your consent to processing at any time
- Request erasure of your personal data, subject to legal exceptions
- Nominate another individual to exercise your rights on your behalf in the event of death or incapacity
- Lodge a grievance with us, and escalate to the Data Protection Board of India if unresolved
To exercise any of these rights, contact us using the details in Section 12.
8. Data Security
We use reasonable technical and organizational measures — such as encryption in transit, access controls, and regular security reviews — to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal data from children. If we learn we have collected data from a child without verifiable parental consent, we will delete it.
10. International Data Transfers
Your data is primarily stored and processed in India. If we transfer data outside India — for example, to a cloud service provider — we will do so in compliance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date, and where changes are significant, we will provide additional notice.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Near House
Email: admin@nearhouse.co.in
Address: Registry Office Building, Netaji Bazaar, Jambuni, Bolpur, West Bengal 731204